Please do not return your package without first contacting our team at us.support@vueswiss.com or filling out the form on our money-back guarantee page. We’re unable to process returns or refunds without prior approval.

Money-back guarantee

We’re confident our products deliver real results. But if you’re not 100% satisfied, we offer a 60-day money-back guarantee.

To activate the guarantee, please visit our money-back guarantee page and fill out the form provided. Make sure to submit your request between 30 and 60 days from the delivery date to be eligible. Once submitted, our team will review your request and get back to you.

We ask that you give the product a fair trial before applying. For example, with our patches, we recommend using them at least three times to see visible results.

When all conditions are met, we’ll refund your order without asking for a return.

Once approved, your refund will be processed within 3 business days. Credit card providers may take up to 10 days to finalize the refund.

Refunds apply to all products that were correctly used and tested. For any unused products, such as when multiple boxes were purchased, the unopened items will be refunded once returned. Shipping fees are not refundable, and you are responsible for return postage on unopened products.

Incomplete or unclear submissions may not be accepted, so please make sure your form is filled out properly.

Product return
If you’ve changed your mind and wish to return some or all of the products from your order, please contact our customer service at us.support@vueswiss.com to get the return shipping label.

You are responsible for the postage cost of $3.50 associated with returning the product(s), and this cost will not be refunded.

The refund amount (excluding the initial and return shipping costs) will be credited to your original form of payment once we receive the product(s). Please note that credit card companies may take up to 10 days to process the refund.

Product exchange
We understand that you may sometimes want to exchange a product for a different item. We offer exchanges if the products are returned in their original, unsealed packaging.

To initiate an exchange, please follow these steps:

1. Contact our support team at us.support@vueswiss.com to obtain the return shipping label.

2. Pack the product(s) securely in their original, unsealed packaging.

3. Let us know once you have sent the item(s), and we will ship the exchange products as soon as the tracking becomes active.

Ensure the product remains in its original condition and packaging to be eligible for an exchange.

Cancellation before Order Processing
If you wish to cancel your order for an immediate refund, it must be done before the order is processed. Please note that we cannot specify exactly when your order will be processed, as our warehouse operates from Monday to Sunday, with a typical processing time of less than one business day. An order is considered processed once you receive the shipping confirmation.

To maximize the chance of canceling your order before it’s processed, please email us.support@vueswiss.com with the subject line "URGENT CANCELLATION - Order #123456," including your order number in the subject.

Your refund will be processed, and the credit will be automatically applied to your credit card or original method of payment within 3 business days. Please be aware that credit card companies may take up to 10 days to finalize the refund.

Cancellation after Order Processing
If your order has already been processed, we are unable to issue a refund until the product has been returned to the address we provide. An order is considered processed once you have received the shipping confirmation.

If you still wish to cancel your order after it has been processed, please email us at us.support@vueswiss.com, and we will promptly provide you with a return shipping label.

Please note that you will be responsible for the $3.50 return shipping cost. Refunds are only eligible if the product is unopened and in the same condition as when we sent it.

Once you’ve shared the shipment receipt with our support team, we will process your refund within 3 business days. The refund will be applied to your credit card or original payment method, excluding both the initial and return shipping costs. Please be aware that credit card companies may take up to 10 days to finalize the refund.

Item damaged
Our products are shipped by logistics companies, and while rare, damage during transit may occur. If your product arrives broken or unusable, please contact us for an exchange.

Please note: If a box has been damaged during transit due to the carrier, the patches inside are not considered contaminated unless the sealed packaging within the box has also been compromised.

To request an exchange, email us at us.support@vueswiss.com with a picture of the damaged product. We will then provide you with the return label for the item.

If approved, we will promptly process your exchange and send a replacement.

Wrong product
In very rare cases, it may happen that a human error occurs in our shipping team and the wrong product is shipped to you.

Should this happen, please send us a picture of the product received at us.support@vueswiss.com so that we can check and send you the correct product.

Following this email, we will send you a return label for the wrong product at our own cost.

Item never arrived
We understand the frustration of not receiving your product within the expected timeframe. If your order has not arrived within 14 days of placing it, please reach out to us at us.support@vueswiss.com, and we will investigate the matter using the tracking number.

Please keep in mind that certain external factors, such as strikes or unforeseen circumstances, may occasionally cause delays in shipping. During these times, the tracking information may appear stagnant for a few days. We kindly ask for your patience and understanding, as these circumstances are beyond our control.

If the product was returned to us due to an inability to identify your mailbox or if an incorrect address was provided during checkout, we will request a new address from you to reship the item promptly.

In the event of an unsuccessful delivery attempt, we will guide you to your local post office or carrier to arrange a second delivery attempt.

Rest assured, we are committed to ensuring that you receive your order, and we will do everything we can to resolve any issues related to non-delivery. If the parcel has been returned to the sender as unclaimed within the time limit, please provide us with the correct address so that we can arrange a second delivery.

General notes
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Items on sale are refunded at the price of the sale period and not at the normal rate.