Money-back guarantee

PLEASE DO NOT RETURN YOUR PACKAGE BEFORE CONTACTING US, WE CAN NOT GUARANTEE TO PROCESS YOUR REFUND IF YOU DON'T CONTACT US FIRST.

We stand behind our products and are confident that they will deliver the results you desire. We understand that it can be challenging to fully trust a product that sounds too good to be true. That's why we proudly offer a 60-day money-back guarantee if you're not 100% satisfied with your product or the results. 

To activate the money-back guarantee, please follow these steps:

1. Give the product a fair trial for at least 30 days from the date of delivery, but no longer than 60 days. For our patches, we recommend using them at least three times as they tend to show noticeable results with regular use. If you haven't experienced any improvement or results after three uses, proceed to the next step.

2. If you are unsatisfied with the performance of your Vue product or haven't seen significant results, please contact us via email at support@vueswiss.com. Include your order number and provide details about your experience.

3. Once your claim is approved, we will refund you the amount equivalent to the product you have used (excluding shipping fees). If you have purchased the product multiple times, we can refund the extra units if you return them. Please request the return address from our customer support.

Please note that only used products are eligible for a money-back guarantee refund. You can return the unused products to our warehouse by requesting the address from our customer service at support@vueswiss.com. Kindly note that you are responsible for the postage cost of $3.50 associated with returning the unopened products, and this cost will not be refunded.

Ensure that your claim is complete, legible, and easy to understand. Incomplete or illegible claims will be considered invalid, and you will not receive a refund.

The amount will be refunded to your original form of payment. Please note that credit card companies may take up to 10 days to process the refund.

Product return
If you’ve changed your mind and wish to return some or all of the products from your order, please contact our customer service at support@vueswiss.com to get the return shipping label.

You are responsible for the postage cost of $3.50 associated with returning the product(s), and this cost will not be refunded.

The refund amount (excluding the initial and return shipping costs) will be credited to your original form of payment once we receive the product(s). Please note that credit card companies may take up to 10 days to process the refund.

Product exchange
We understand that you may sometimes want to exchange a product for a different item. We offer exchanges if the products are returned in their original, unsealed packaging.

To initiate an exchange, please follow these steps:

1. Contact our support team at support@vueswiss.com to obtain the return shipping label.

2. Pack the product(s) securely in their original, unsealed packaging.

3. Let us know once you have sent the item(s), and we will ship the exchange products as soon as the tracking becomes active.

Ensure the product remains in its original condition and packaging to be eligible for an exchange.

Cancellation before Order Processing
If you wish to cancel your order for an immediate refund, it must be done before the order is processed. Please note that we cannot specify exactly when your order will be processed, as our warehouse operates from Monday to Sunday, with a typical processing time of less than one business day. An order is considered processed once you receive the shipping confirmation.

To maximize the chance of canceling your order before it’s processed, please email support@vueswiss.com with the subject line "URGENT CANCELLATION - Order #123456," including your order number in the subject.

Your refund will be processed, and the credit will be automatically applied to your credit card or original method of payment within 3 business days. Please be aware that credit card companies may take up to 10 days to finalize the refund.

Cancellation after Order Processing
If your order has already been processed, we are unable to issue a refund until the product has been returned to the address we provide. An order is considered processed once you have received the shipping confirmation.

If you still wish to cancel your order after it has been processed, please email us at support@vueswiss.com, and we will promptly provide you with a return shipping label.

Please note that you will be responsible for the $3.50 return shipping cost. Refunds are only eligible if the product is unopened and in the same condition as when we sent it.

Once you’ve shared the shipment receipt with our support team, we will process your refund within 3 business days. The refund will be applied to your credit card or original payment method, excluding both the initial and return shipping costs. Please be aware that credit card companies may take up to 10 days to finalize the refund.

Item damaged
Our products are shipped by logistics companies, and while rare, damage during transit may occur. If your product arrives broken or unusable, please contact us for an exchange.

Please note: If a box has been damaged during transit due to the carrier, the patches inside are not considered contaminated unless the sealed packaging within the box has also been compromised.

To request an exchange, email us at support@vueswiss.com with a picture of the damaged product. We will then provide you with the return label for the item.

If approved, we will promptly process your exchange and send a replacement.

Wrong product
In very rare cases, it may happen that a human error occurs in our shipping team and the wrong product is shipped to you.

Should this happen, please send us a picture of the product received at support@vueswiss.com so that we can check and send you the correct product.

Following this email, we will send you a return label for the wrong product at our own cost.

Item never arrived
We understand the frustration of not receiving your product within the expected timeframe. If your order has not arrived within 14 days of placing it, please reach out to us at support@vueswiss.com, and we will investigate the matter using the tracking number.

Please keep in mind that certain external factors, such as strikes or unforeseen circumstances, may occasionally cause delays in shipping. During these times, the tracking information may appear stagnant for a few days. We kindly ask for your patience and understanding, as these circumstances are beyond our control.

If the product was returned to us due to an inability to identify your mailbox or if an incorrect address was provided during checkout, we will request a new address from you to reship the item promptly.

In the event of an unsuccessful delivery attempt, we will guide you to your local post office or carrier to arrange a second delivery attempt.

Rest assured, we are committed to ensuring that you receive your order, and we will do everything we can to resolve any issues related to non-delivery. If the parcel has been returned to the sender as unclaimed within the time limit, please provide us with the correct address so that we can arrange a second delivery.

General notes
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Items on sale are refunded at the price of the sale period and not at the normal rate.